F.A.Q.

Q:    Can Steel City Pet Sitters and Dog Walkers LLC do visits less than five days a week?    

 Yes. We can visit your dog(s) every day Monday through Friday or less if that is what you need.  

Q:    Is Steel City Pet Sitters and Dog Walkers LLC and its employees bonded and insured?

Yes. We are a bonded and insured company. All of our Walkers/Sitters are employees of the company, not independent contractors.  They are bonded, insured, trained and a background check is done. An update is sent after every visit with a picture through our portal/app.

Q:    Do I need an appointment? 

Yes. We will visit your home prior to caring for your pet.  We get very detailed information so we know exactly how to care for your pets and your home while you are away.  The initial meet and greet is $20. 

Q:    How much notice do you need to set up services?

 A minimum of two weeks is preferred, but we can usually accommodate any emergency request. 

Q:    Does Steel City Pet Sitters and Dog Walkers LLC do dog walks on Saturday and Sunday? 

We can, but advance reservation is required and availability cannot be guaranteed. 

Q:    What are the payment requirements?

Payment is due prior to services. We accept cash, checks and credit cards.

Q:    Does my pet need to have a current rabies vaccination? 

Yes. We will need a copy of all pets' current rabies certificates at the initial meet and greet.  Your vet can fax this information to us. 

Q:    Can Steel City Pet Sitters and Dog Walkers LLC keep my keys on file for future visits? 

Yes. The advantage to keeping your keys on file is that we can pet sit with much shorter notice, and you are not inconvenienced with meetings for key return and key pick up which are $15 per occurrence. If you do not wish to keep your keys on file, a meeting will be scheduled to return your keys once you have returned home. We have a hand-to-hand policy for the safety of your home.

 Q:    Is it possible to schedule a two, three or even a four hour visit? 

Yes.  All of our visits are normally 30 minutes. You can add 15 minute increments for $5 each to any visit.  We can for 45 minutes or for up to 4 hours if needed. 

Q:    Can you transport my pet to the groomer or to the vet?

 Yes. We can take your pet to the groomer or to the vet for his routine shots.  Time is billed at $30 per hour plus mileage charged at the standard mileage rate.